Complaints

We are here to help.

If you have a concern please come in and speak with a member of the senior leadership team. We will always endeavour  to see you on the same day and if this is not possible, you will be able to arrange an appointment.

At Preston Park we are committed to providing you with an exceptional standard of service. 

We are always disappointed when a member of our community has a cause to complain but, where things do not go as well as we would have hoped, we apologise and work hard to remedy concerns quickly.

We want to help put things right and there are many different ways in which you can tell us about your complaint

School's Complaints Procedure 

• Complaints Policy
• Complaints Procedure 2024

How to contact us 

Email - admin@prestpk.brent.sch.uk 

Please address your email for the attention of Miss Nutton, Headteacher 

Call us - 02089043602

Come in and see a member of the team - you will be able to make an appointment if we cannot see you on the same day 

We follow guidance for complaints from the Department for Education  

DfE Best practice for school complaints procedure 2020